• Are service animals welcomed?
    Yes! Service animals are welcomed at the festival but we do expect that the following rules be respected:

    1. Service animals must be accompanied by the handler with the disability.
    2. Service animals must be under the control and supervision of their handler at all times.
    3. Service animals are not permitted to be left unattended under any circumstances.
    4. Handlers are required to be prepared for, and clean-up after, their animals at all times.
    5. We reserve the right to remove and/or refuse access to any service animal from the site if that animal is deemed to be a health or safety threat to festival visitors, staff, or other service animals, or in violation of these policies.

    Where are the accessible washrooms located?
    Accessible washrooms are available at three locations throughout the festival site. Refer to the map for precise locations.

    Is the site wheelchair accessible?
    Yes! The site is both wheelchair and mobility scooter accessible.

  • Where can I find a bank machine?
    You’ll find an ATM at the following locations nearby;

    Rails to Trails Festival:  30 Blockhouse Island Parkway

    Bank of Montreal:           1 Wall Street, corner of Wall St. and Park St.

    CIBC:                                 98 King Street, between St. Andrew St. and Apple St.

    Scotiabank:                      7 King Street West, corner of King St. and
    Market St. West

    TD Canada Trust:            133 King Street West, corner of King St. and
    Home St. West

  • What do I need to know if I come by boat? Is there mooring available?
    The City Municipal Harbour is open to transient docking during the festival and seasonal boaters will have access to their own slips.

    Please contact Tall Ships Landing Marina 613-498-4567 for availability.

  • What are the hours of operations?
    Thursday    04:00 pm – 10:00 pm
    Friday          10:00 am – 10:00 pm
    Saturday     10:00 am – 10:00 pm
    Sunday        10:00 am – 6:00 pm

    A detailed schedule can be found here.

  • First Aid
    There will be First-Aid staff onsite who are fully equipped to deal with all situations.
    In case of an emergency, please contact the nearest volunteer for help.

    Refer to the map for location.

  • Are Food and Drink sold onsite?
    Yes, there will be a select number of vendors offering a variety of food and drink at the festival.

  • Are there shuttle buses taking people to the Festival site?
    Free bus shuttles will run from various locations to take you to the waterfront festival.
    Shuttle schedule will be posted as soon as it is available.

    Is there public transit in Brockville?
    Yes, public transit schedule can be found at Brockville City Bus/Transit

    What taxi companies are in Brockville?

    Brockville Taxi                                  (613) 498-7000
    45 King Street East

    City Taxi                                             (613) 345-5888
    223 King Street West

    Executive Taxi & Limo Service      (613) 342-2000
    28 Perth Street

  • Where is the Festival located?
    The Rails to Trails Festival is located at Blockhouse Island, Parkway and Water Street, downtown Brockville, Ontario, Canada

    Getting to Brockville

  • Where can I stay in Brockville or the surrounding area?
    Brockville offers a number of accommodation choices catering to various tastes and budgets.

    Choose your location downtown, on the St. Lawrence River overlooking the 1000 Islands or, in the picturesque countryside. Comfortable cottage resorts, rugged island campsites, charming bed and breakfasts, and cozy inns, hotels and motels are all ready to greet you.

    Visit 1000 Islands Brockville accommodations for a list.

  • What do I do if my child is lost?
    Don’t panic! Lost children will be accompanied to our First Aid station. Find any one of our many festival volunteers or staff for immediate assistance. Our team will be linked by radio and ready to assist in reuniting children with their group or parents.

    Refer to the map for location.

  • I think I lost something on the festival site, what can I do?
    If you lost an object:

    • Contact the Rails to Trails Festival administrative office.
      By phone: 613-865-7489 Monday to Friday from 8:30 AM to 4:30 PM. Email: info@railstotrailsbrockville.ca
    • Unclaimed objects (umbrellas, bottles, folding chairs, etc.) are held for a month after the festival.
    • Valuable lost objects are held for 3 months. The Rails to Trails Festival is not liable for these objects.

    If you found an object:

    • Bring it to the festival Welcome tent located at on Blockhouse Island Parkway.
  • Where can I park?
    There will be two FREE Park & Ride locations set up for your convenience;
    1. Memorial Centre, 100 Magedoma Blvd
    2. Brockville Shopping Centre, 125 Stewart Blvd

    Four buses will run a continuous loop from both site to City Hall. Festival is one block south from drop off point.

    Where can I leave my bike?
    Secure, free, bike parking will be available at the festival site. Refer to the map for location.

  • What do I need to be aware of for event safety and security?
    While special effort is made to keep all areas of the festival safe, attendees must use caution around moving vehicles that may be required for site operations.

  • Where can I find more information on Brockville and the 1000 Islands?
    While there is lots to do at the Festival, you may be curious about what else Brockville has to offer. The Brockville & 1000 Islands Tourism Office can help you make the most of your stay. Visit them in person at 10 Market Street West, or at their Blockhouse Island location.

  • Where are the washrooms located?
    There are several washrooms located on the festival grounds. Refer to the map for locations.

    Where are the accessible washrooms located?
    Accessible washrooms are available throughout the festival grounds. Refer to the map for locations.

  • The festival is outdoors. Please come prepared for any weather. This includes sun hats and sunscreen, raincoats, umbrella and comfortable shoes. Most activities will be tented, the festival runs rain or shine.

 
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